We are looking for Customer Success Coordinator

Norway's fastest growing player in digital leadership development needs more oil in the machinery!

- can you help us?

Your main task as Customer Success Coordinator in FRONT Leadership will be to facilitate and ensure customer success through exceptional management and heartfelt customer service.

You will work closely with all functions in the organization and be responsible for coordinating the administrative aspects of a delivery, both with the customer and internally in the organization. You will be responsible for

• The programs of defined customers, including onboarding of the customer; participate in start-up meetings, set timelines and ensure progression in the delivery.
• Support onboarding of participants, together with the responsible leadership developer, so that each participant has the information they need and feels taken care of.
• Manage and coordinate activities throughout the program, including digital learning content, follow-up of participants, evaluations and course certificates.

We are a fast-growing company and are constantly working to improve internal processes, find new tools and develop. In the same way, we want you to have the opportunity for development. Through internal development projects, you will have the opportunity to influence and help build FRONT Leadership. 

You will work closely with the delivery manager and the rest of the customer success team. The position reports to the Customer Success Manager. 

 

With us, you get:

• Responsibility for your own customers, with varied tasks and a fast pace.
• Finding good solutions that are optimal for participants and clients.
• Be part of a dedicated and ambitious work environment that is committed to delivering quality at every stage.
• Work with technical tools that simplify, improve and innovate leadership development.
• Competitive salary and bonus scheme
• Help develop FRONT Leadership further
• Attractive premises in Oslo or Fredrikstad
• Very good pension and insurance schemes
• Flexible working hours and the possibility to work remotely

 

We are looking for you who: 

• Passionate about great customer experiences and curious about how we can work together to deliver the best possible customer value in an efficient way.
• Basic skills in Office 365
• Familiar with the use of digital tools
• Great if you're interested in how digital tools can enhance and optimize customer value.
• Integrity - in behavior, attitudes and values - is fundamental.

 

About us at FRONT Leadership

FRONT Leadership is Norway's fastest growing company in our industry and our goal is to always be at the forefront of our deliveries. Our customers want to be at the forefront, they need leaders who are at the forefront and the leaders need us to be at the forefront, which are three good reasons for FRONT Leadership. Our vision is that "Everyone should have a great leader" - because everyone deserves to be able to realize theirfull potential in a meaningful way at work. Everything we do should be in line with this vision, and since "everyone" is quite a lot of people, we have a lot to do in the future. Here are some typical characteristics of us:

• We are hungry for our own development.
• We are confident in the digital tools we use, and easily harness their potential.
• Our methods have a solid professional foundation.
• We are constantly looking for new services, digital tools and development opportunities that strengthen our position in FRONT
• Safety and well-being are fundamental to our working environment as we pursue our own development.